Remote Support

Please verify you have an active ticket with SoE IT before downloading the TeamViewer client. Submit a help ticket.

Install Instructions

macOS

1. Download the TeamViewer Client.
2. Click on TeamViewerQS.zip to extract TeamViewer.
3. Open the extracted file TeamViewer QuickSupport.app.
4. Wait for your technician to connect.

First time using TeamViewer on macOS?

macOS Ventura+

1. Open System Settings.
2. Click on Privacy & Security.
3. Click on Accessibility and select the checkbox next to TeamViewer Quick Support.
4. Click on Screen & System Audio Recording and select the checkbox next to TeamViewer Quick Support.

Before macOS Ventura

1. Open System Preferences.
2. Click on Security & Privacy.
3. Click on the Privacy tab.
4. Click on the lock icon to make changes.
5. Click on Accessibility and select the checkbox next to TeamViewer Quick Support.
6. Click on Screen Recording and select the checkbox next to TeamViewer Quick Support.

Video instructions for macOS