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Bluejeans Chrome Update

Neal Soderquist -

Message from University IT:

University IT would like to provide an update regarding the BlueJeans Audio/Video Conferencing Service.

In November 2014, Google made changes to their Chrome Web Browser and how it handled Plug-Ins. This caused the BlueJeans Plug-In to stop working and our Stanford Community had to start using alternate browsers, as well as the native BlueJeans Application for audio/video conferencing.

University IT has been working closely with BlueJeans to find a resolution, as many users on campus prefer to use Chrome as their primary browser. I am pleased to announce that BlueJeans has made a change to their service enabling the conferencing technology to work in browsers utilizing a technology called WebRTC instead of a Plug-In. BlueJeans is phasing this out to their customers in stages and we have requested to be an early adopter.

Effective today, all BlueJeans users across Stanford Community can go back to using Chrome for BlueJeans meetings. There are no additional steps required for users to turn on this feature. We would like to ask that you help forward this message on to your organizations, as well as the non-IT organizations that you support.

In addition, we have started a 2-month project to seek feedback about BlueJeans and develop an action plan in response to the feedback received. We are hoping to continuously improve this service and ensure that it is meeting the needs of our faculty, staff, and students.

If you have any feedback or need additional support, please submit a HelpSU ticket at: http://helpsu.stanford.edu/?pcat=ipvideoconference

For more information about the BlueJeans Service, please visit: https://itservices.stanford.edu/service/videoconference/bluejeans

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