Welcome! Our new service portal is at services.stanford.edu


Alex Keller -

Project Overview Section

Q: What is an MFD?

A: MFD stands for Multi-Function Device.  These units print, scan, copy, and fax (coming soon!).  


Q: How were Canon MDSs selected for SEQ buildings?  

A: Facilities and IT, in conjunction with key stakeholders wrote an RFI and solicited five leading MFD vendors.  Based on the estimates that came back, we did a thorough review of the hardware and software of three companies.  Finally, we brought the leading candidate’s hardware and software onsite for a multi-month trial with our SEQ users.  All involved with the test felt the Canon solution provided superior hardware, software, and service.    


Q: How many MFDs will be placed across the SEQ?

A: We currently have 22 MFDs in place but additional placements are forthcoming.


Q: Can other buildings not in the SEQ also participate in this printing solution?

A: Absolutely.  Please fill out a a request at http://soeithelp.stanford.edu


Q: If there are 22 MFDs in SEQ does that mean I’ll have 22 print queues to choose from? That could get confusing.  

A: Users can print to any printer by choosing just one secure print queue.  


Q: If one print queue can print to 22 different machines, how does my print job know where to come out?  

A: Print jobs are held on the server and aren’t released until you scan your ID at the MFD and select your print job.  You can scan your ID at any participating Canon MFD in the SEQ and retrieve your print job.  



Q: How long do my documents stay in the secure print queue?

 A: 24 hours. Thereafter the job is purged.



 Q: After scanning my ID on the MFD, how long before it logs me out?

 A: The MFD will auto logout after 1 minute of inactivity.


Q: I like sending large print jobs to the printer and pick them up on my way to class/meeting/etc.  Do I now need to swipe my ID and then wait for my printouts?  

A: For those sending large jobs to the printer we can provide a location specific queue that does not require scanning your ID. To set up a special print queue please fill out a request at http://soeithelp.stanford.edu



Q: How do I use the fax machine?

A: The fax server isn't operational yet. Until that time, please continue to use your current fax machine.


Contact Section


Q: Where can I go to find a list of people who can assist me with my question or problem?

A: A contact sheet will be posted at each MFD location throughout the SEQ. You may also email: soeithelp@stanford.edu or seqmfd-help@stanford.edu directly for assistance.


Q: When will I receive training on how to use my new MFD?

A: The last Wednesday of each month will be “Meet the Experts” where we will be providing tutorials on various things including MFD user training. For follow up questions or to schedule a specific training please contact the building managers upon arrival.


Q: How can I receive additional training on how to properly use the Canon MFDs?

A: Contact Pat Carlson at seqmfd-help@stanford.edu for assistance.


Q: If the MFD has a paper jam or is in need of supplies (paper, toner, staples, etc.) who should I contact?

A: seqmfd-help@stanford.edu and please specify your room location.


Q: My MFD is not accepting my Stanford ID when I attempt to login to the MFD. Who should I contact?

A: Please email soeithelp@stanford.edu and include your SUNet ID.


Q: I have a network problem and I’m not sure why my job won’t print?

A: Please email soeithelp@stanford.edu for assistance and specify your room location.


Billing Section

Q: How will users be charged?

A: There are no up front capital costs.  Users are charged per impression.  


Q: What are the per impression costs?

A: Right now the billing is set for 5 cents for B/W impressions and 10 cents for color impressions.  Printing and copying are the same price.



Q: How were the prices 5 and 10 cent prices determined?

 A: We used print metrics from the existing machines to estimate the usage of the new units.  Then we divided the cost of the hardware lease + the toner + the paper + the staples by our estimated monthly usage.  We have a low estimate and a high estimate.  After a couple months of usage we will rerun the usage numbers off the new machines to ensure we’re priced accurately.  


Q: If I print double-sided, is that one impression or two?  

A: An impression is defined by one side of the page.  Printing on both sides will count as two impressions.  In the future we may give a slight discount for double-sided print jobs to encourage paper saving behavior.  


Q: How will the MFD know what PTA to charge?

A: To release print jobs the user will need to badge in with their Stanford ID card.  You Stanford ID card will be associated with your PTA(s).


Q: I work with multiple PTAs, how will the machine know which PTA to charge when?

A: If your Stanford ID is associated with multiple PTAs then after badge in you’ll be asked to select the PTA to use during that session.  


Q: Will I be charged for scanning?  

A: No, scanning is a free service.  


Q: What are the charges for faxing?  

A: The faxing service won’t be immediately available for use but it’s estimated that the pricing will be similar to printing and copying.  


Q: I don’t carry my Stanford ID everywhere I go.  Does this mean I can’t print?

A: For those who don’t carry their ID, you can login with your SUNet ID and password.


Q: What if a student wants to print for their personal use?   

A: Our printing system does not interface with the campus wide library charge-back system for students, although this is a capability we have discussed with Stanford University Libraries. For now it’s best for students to do their personal printing at the Huang Engineering Library: http://library.stanford.edu/libraries/englib/about


Q: I don’t like the new system because I used to print to copier X for free.   

A: While it’s true some users have not been charged for their usage of some printers/copiers, it’s not true that these services are free. This system charges all users based on their volume.


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