Welcome! Our new service portal is at services.stanford.edu

Mobile Device Repair Service at Stanford

Neal Soderquist -

IT Services is excited to announce a new Mobile Device Repair Service for Stanford University, Stanford Hospital & Clinics, and Stanford Children's Health (LPCH).  This is a new partnership between Stanford and the popular Bay Area based mobile repair startup, iCracked.  iCracked has a national and international network of technicians ("iTechs") that come to you to complete the repair wherever you are located.  The service can be used by Faculty, Staff, or Students, including personal devices.
Mobile Device Repair is a valuable service for the Stanford Community, as repairing a cracked screen, malfunctioning speakers/microphones, bad batteries, non-operating buttons, or water damage is almost always cheaper than purchasing a new device.  Especially when a replacement device would not be at the upgrade eligible discounted pricing.
iCracked is able to repair all models of Apple iPhones, iPads, and iPods at this time.  Android based mobile devices are going to be added to the repair eligible list over the next few months, so please continue to refer back to the repair request form for repair eligible devices.
From the payment side, all services are billed at the time of the repair by the iCracked technician and will be charged to a P-card or Credit Card of the end user's choice.  IT Services is not using internal billing for this service. 
To request the Mobile Repair Service, please visit the new service page at http://mobilerepair.stanford.edu.  
HelpSU tickets for mobile repair will be referred back to the service page. 
Thank you,
The Mobile Device Program
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